Calm Talk Mediation - What happens ?
For workplace mediation - anyone can make a mediation enquiry, preferably this is made by email with a short or full explanation of the dispute.
A member of staff will contact the enquirer and discuss their case and then if appropriate arrange a one hour, one to one appointment with a mediator.
The Mediator will provide the caller with a letter they can give to their employer requesting mediation.
If the enquiry has come from the employer we will discuss the case over the phone and arrange a meeting with the staff involved. It is important that the staff are willing to mediate voluntarily.
If there are allegations of harassment from either party towards each other, we would encourage both parties to communicate through our service.
With our help each party prepares a summary of their grievances and more importantly the solutions they feel would be most useful to achieve a mutually acceptable agreement
If appropriate the parties and the mediator will agree to set a date and venue for a joint mediation session.
The parties can agree to be in the same room as each other or in different rooms of the same venue, also known as "shuttle mediation" . in some special cases a meeting can be conducted via web cam.
An "all party" joint meeting would be in a venue in a convenient location for all a parties to attend.
The parties agree to a set of ground rules relating to conduct before the joint mediation session starts. Both parties agree to read out their opening statements or ask the mediator to read it out for them at the beginning of the meeting. The mediator will make sure that both parties have equal time to be listened to and will focus the parties to find solutions and agreement points.
If a resolution is reached this can be drafted into a short form agreement, which can be made binding by a solicitor / court at a later date if necessary or appropriate.