Reasons companies use Workplace / Employment Mediators
Confidential and impartial
Deals with conflict and disputes quickly reducing time off work
Helps reduce tension in the workplace
Lets staff express themselves freely without being constrained by a line manager
Conflict between departments could be affecting productivity
Inspires staff to create more effective working methods
Creates an atmosphere where staff feel listened to and respected
Helps managers during times of necessary change and uncertainty
Mediation is often part of a companies anti bullying policy
The manager knows something is wrong and wants professional assistance
The company needs an external independent mediation service to visit their office within 48 hours (or less) of making an enquiry.
" When people find the solutions themselves, feel listened to and respected and an agreement has been reached voluntarily then its most likely that all parties will leave a mediated meeting with the feeling of relief and satisfaction without loosing face."
The link below is to the governments web site and clearly explains workplace dispute procedures.